Office Policies
Managing Your Account
We understand that temporary financial problems may affect timely payment of your balance. We encourage you to communicate such problems so that we can assist you in the management of your account. We appreciate your trust and we appreciate the opportunity to serve you. To reach our billing department please call (978) 371-7010 option 7.
We ask all patients to read our financial policy. If you have any questions or concerns about our payment policies, please do not hesitate to contact our office manager or financial manager.
Managed care plans (HMO's and some PPO's) require referral authorization for each visit or service in writing from the Primary Care Physician. Patients and parents and guardians of the patient are required to sign a waiver if the referral is not received at the time of the patient's visit. Claims rejected by the insurer are the financial responsibility of the patient or the parent/guardian of the patient.
If the correct insurance is provided to Adult & Pediatric Dermatology, p.c. at the time of service, we will submit all claims to the insurance carrier. Payment for services is due at the time when services are rendered including co-payments, outstanding balances, cosmetic procedures, or products. We accept cash, personal checks, money orders, cashier's checks, Visa, or MasterCard.
Your insurance policy is a contract between you, your employer, and the insurance company. All charges are your responsibility, whether your insurance company pays or not. Not all services are covered benefits in all contracts. You should check directly with your insurance company for the extent of your coverage.
Cancellation Policy
Please call (978) 371-7010 well in advance to cancel or reschedule appointments. We reserve the right to charge for missed appointments in the range of $50 to $100 per visit when not cancelled 24 hours in advance.