Office Policies

Office Policies 2018-09-12T18:05:58+00:00

HIPAA – Notice of Privacy Practices

We ask that all patients read our HIPAA policy. If you have any questions or concerns about our HIPAA, please do not hesitate to contact our office manager at (978) 849-7504.

Financial Policy

We understand that temporary financial problems may affect timely payment of your balance. We encourage you to communicate such problems so that we can assist you in the management of your account. We appreciate your trust and we appreciate the opportunity to serve you. To reach our billing department please call (978) 371-7010, press 3, press 2.
Managed care plans (HMOs and some PPOs) require referral authorization for each visit or service in writing from the primary care physician. Patients and parents and guardians of the patient are required to sign a waiver if the referral is not received at the time of the patient’s visit. Claims rejected by the insurer are the financial responsibility of the patient or the parent/guardian of the patient.
If the correct insurance is provided to Adult & Pediatric Dermatology, PC at the time of service, we will submit all claims to the insurance carrier. Payment for services is due at the time when services are rendered including co-payments, outstanding balances, cosmetic procedures, or products. We accept cash, personal checks, money orders, cashier’s checks, Visa, MasterCard, Discover and American Express.
Your insurance policy is a contract between you, your employer, and the insurance company. All charges are your responsibility, whether your insurance company pays or not. Not all services are covered benefits in all contracts. You should check directly with your insurance company for the extent of your coverage.
Patients that have questions regarding our financial policy should contact our billing manager at (978) 849-7505. Please be advised that patients who refuse to sign that they have received and accepted our financial policy will not be seen.

Cancellation of Scheduled Visits

Please call (978) 371-7010 well in advance to cancel or reschedule appointments. We reserve the right to charge for missed appointments in the range of $50 to $100 per visit when not cancelled 24 hours in advance.

Skin Care Product Return Policy

APDerm® Center for Cosmetic Services is dedicated to your complete satisfaction with our products. If you are not completely satisfied with your purchase, we will gladly accept returns and at your request will:

  • Issue you a credit for the amount of purchase to your patient account (within 60 days of your purchase)
  • Credit the price to the original credit card used for purchase (within 30 days of your purchase)
  • Issue you a check within ten business days for the purchase price if paid by cash or personal check (within 30 days of your purchase)

Sign Up Now!

Get our monthly promotions sent right to your inbox!