Boston, MA

Boston Dermatology and Laser Center

Google Rating

4.6

Based on 168 reviews

Boston Dermatology & Laser Center

4.6

Kevin Taylor (US)

14:22 18 Apr 22

I was charged $400 for a 10 minute appointment and provided no information upfront that my appointment wouldn't be covered by insurance despite me asking. My account was also sent to collections despite being paid timely.

Gella Sullivan

15:59 14 Apr 22

I booked my skin cancer check with the front desk as preventive, as it’s covered by insurance entirely for me and my previous dermatologist billed it like this and I paid $0 (with the same insurance I have now), and then I got a bill from these people for $500 for a skin check under 10 min!!! Two different people at this front desk said my insurance said they should’ve covered it entirely. Two people in billing AND the SUPERVISOR of billing say THEY NEVER BOOK PREVENTIVE APPOINTMENTS for this office. They went even so far to say preventive appointments in dermatology doesn’t exist. I’ve talked to my insurance and had them pull up my previous billing records for my prior dermatologist and it is 100% a thing where a specialty dermatologist office can book a preventive appointment, I even gave these people the procedure code to bill to that my last dermatologist used. DONT GO HERE IF YOU DONT WANT TO PAY HUNDREDS OF DOLLARS FOR NO REASON!!!!!

Harriet Joseph

18:01 18 Nov 21

You don't have to wait a long time to be called back. And the staff excellent.

ewa mamber

00:20 02 Nov 21

Dr. Gravelnik is wonderful! My laser procedure is painful but that was explained to me in great detail. The staff is friendly and appointments run on time. Thank you!

Koosh Doctor

23:52 05 Sep 21

ASK THE PRICE BEFORE SUBSCRIBING TO THEIR SERVICE. OR DON'T BOTHER.I made a mistake of not asking the price of a SINGLE visit before getting myself into one.They charged me $500 for a 10 min visit and for giving me a prescription of Tretinoin. That's it. How incompetent can they be when they think they are owed $500 for that? When I was emailed the bill it was just another billing summary. No break down. It says $500 and the “type” says “charge” and the “reason” is just a number. No information on what was even coded or what was even done in that appointment.Please do check other reviews too, which have similar stories.I wouldn't recommend this place at all

Bruno Ribeiro

19:41 29 Aug 21

Terrible admin/billing experience. My insurance tried paying them via an individual credit card number which they sent their billing department. No go. They stated they do not accept digital payments. Fair enough, I called my insurance and they mailed them a check. Still doesn't show as paid... Their billing department seems to make it as hard as possible to work with them. At this point I may just have to pay the bill myself to avoid it from going into collection. To make matters worse, when I called their office, the person on the other end of the line was not helpful at all, and seemed terribly impatient when answering my questions. Terrible experience overall.

Courtmk2

14:39 13 Aug 21

I first booked this place online through zocdoc. It was in network with my insurance and recommended. I called the office to verify the appointment. The woman I spoke to was pleasant and confirmed everything. I even was sent text reminders for the appointment all the way up to the morning of the appointment. When I arrived, 2 of the office ladies were extremely unwelcoming and rude. They treated me like I was inconveniencing them. Meanwhile, the waiting area was empty. After giving my name and the time of my appointment, I was looked at like I had two heads. They first claimed they had no record of me at all; then I was told that I called and cancelled my own appointment the day before, and that no appointment was found. Which I find interesting, I was blamed for cancelling my own appointment, yet I showed up to my very appointment. Not once did the office say, hey I think we made a mistake here. I then get asked all my information again, and then come to find out, I was told that someone else who has the exact same name as me, had the exact same email as me minus one letter, and lived in Boston a neighborhood away from me was also one of their patients, and that they must have mixed up our profiles. They then continued to throw their other co worker who deals with Zoc doc appointments under the bus right in front of me. Extremely unprofessional. I was frustrated to say the least. I then had to re-verify all of my information and insurance all over again, and make another appointment. Luckily they were able to get me in only 15 min after my original appointment. After that, the exam went fine. A month later, I get a bill in the mail for $400. I decided to call and ask to see how much an office visit is for new patients. Again, the woman on the phone responded really rudely saying “well we don’t bill you, we bill your insurance” and I waited for the next response. That’s when she told me an office visit can range from $100-$280. Thats when I asked why I was being charged $400, and I requested an itemized list of what I was being charged for. She informed me that she gave me a list of pricing for an uninsured patient. I asked if I could pay out of pocket instead. The woman put me on hold. Another woman came on the line. She was very stern in telling me that it would be illegal. When I mentioned the prices I was just told by her coworker, she told me she didn’t know anything about the prices on the list I was given- yet she told me she was the supervisor. When I said I had never been to a dermatologist that charged that much for an office visit, her response was pretentious and she said “well we are a privately owned facility, you’ve probably never been to one of those before”. When I said I wasn’t going to be be able to pay this in full right away, I asked what my options were, and she stated that “as a courtesy, we can do a payment plan for you because we don’t normally offer that”. Which I appreciated, but at the same time, was still very pretentious. When I was emailed the “itemized bill” it was just another billing summary. No break down. It says $400 and the “type” says “charge” and the “reason” is just a number. No information on what was even coded or what was even done in that appointment. For all I know, they could be mixing up charges with the other person that supposedly has the same name as me. I wouldn’t recommend this place, solely on the way they handle their new clients. You want people to return? Be professional and treat people with respect, and be transparent about prices.

Nina Bentley

20:14 11 Jun 21

Unbelievably incompetent staff. Get left on hold for ages and then just hung up on. Getting insurance verified requires going through a maze of incompetency related to registering with MGH - who are also incompetent. Baffling that hospital is considered the number 1 hospital in this third world hole of a country. I wouldn’t trust Boston Dermatology and Laser to remove a mole from my butt and I hope you believe me when I say YOU SHOULDN’T TRUST THESE INCOMPETENT PEOPLE EITHER. They quite simply DON’T CARE.

John Reichenbach

09:52 18 May 21

Got my annual skin check yesterday with Erica Lundgren at Boston Dermatology and Laser center. In a quick appointment, she checked my body for moles, sliced off and cauterized a mole on my arm, and froze a growth in my hair. She’s great. I’ve been going to her annually for about five years. Nearly every year, we need to take one or two skin growths off. So far, nothing cancerous, but I do have a history of basal cell cancer on my nose. That was removed by a surgeon from Boston Dernatology & Laser Center about 6 years ago.

marta frank

15:21 22 Mar 21

Good visit...efficient and welcoming; provider (Natalie) friendly and knowledgeable

Jacqueline Schillinger

14:17 15 Mar 21

Called to find out how much a consultation costs out of pocket (not treatment, just the consultation) and the receptionist said it's company policy to not provide that information over the phone. I asked if I could speak to them face to face and they said they still wouldn't be able to give me pricing because it's up to the provider. And they said I'm unable to contact the provider directly to ask. So how am I supposed to avoid surprises and make sure I can even afford the consultation? Taking my business to someone who can give me an estimate on what a consultation costs out of pocket.

David C

15:47 15 Feb 21

I've been a patient here for 10 years. Very professional staff, clean facility. I've had a few procedures to remove suspicious moles and treatments to remove large age spots on my face. All done extremely well and not a sign that of any of the work was done within a week.

Russell Barnaby

12:40 09 Feb 21

I’ve a been a patient at Boston Dermatology for many years. They are simply the best in the business. Natalie Jones is a wonderful practitioner-skilled, highly professional and kind. Thank you!

Cornelia Robart

18:09 08 Feb 21

Always glad to see Dr. Gravelink. I do some exercises while waiting alone in the little examining room.It is always nice when the Doctor introduces his intern.

Jacky Keith

14:56 08 Feb 21

I am a long time patient and have only the highest regard for Dr. Grevelink and his entire team. Very thorough and professional always!

Wright Family

19:07 01 Feb 21

I have had excellent service from this Office. Erica and Dr Grevelink are professional, pleasant and very thorough. I highly recommend this practice.

Chuck Krumroy

16:31 01 Feb 21

First rate dermatology care! Joop and his team are attentive, eagle eyed, compassionate and responsive. They listen to your concerns and give you answers you can act on. Punctual but never hurried. Always good humored! I wouldn’t go anywhere else, and strongly recommend them for your care as well.

Charlotte Belezos

14:44 01 Feb 21

Great doctors & staff, convenient location, always clean & sanitary. Helps me with yearly check ups as well as allergies that result in skin rashes. Thank You

Amy Kendall

00:29 12 Jan 21

Everyone I encountered was respectful and friendly. Dr. Grevelink was knowledgeable and patient. I look forward to going back!

Nick Vaillancourt

00:27 08 Dec 20

I have visited this office several times since 2016. I have seen Erica Lundgren for exams and same day treatment of a few odd dermatological things which were promptly and successfully resolved with in-office procedures. Erica is professional, thorough, efficient, and is a highly likeable person to talk to. I appreciate her taking care of me and am glad I am a patient at Boston Dermatology and Laser Center.

david allen

21:26 06 Oct 20

Always on time very professional and talented. Great office support! Highly recommend

David Pauls

14:12 05 Oct 20

Everything was very professional. The staff was following all of the recommended protocols for COVID-19 protection.

Carl Blake

17:01 28 Sep 20

Knowledgeable and friendly doctor and staff. I've been going for 5+ years with no complaints.

Stephen Vasconcellos

14:02 21 Sep 20

The quality of the medical care was very high. Both the doctor and the nurse were very professional. The Covid 19 precautions were over the top, and more designed to protect the office than the patient.

Nancy B

15:50 14 Sep 20

I've been going to Boston Dermatology for 15 years and am so impressed by their expertise and approach to patient care. Dr. Grevelink treated my husband when going through chemotherapy, and I've been going to him since for both skin surgery and checkups. Along with his knowledge, expertise, and skill, he is always so welcoming, gets to know who you are, and makes sure to answer any questions and explain things thoroughly. The other staff are also very helpful, attentive, and competent. I highly recommend them!!!

Jack Wolfsdorf

14:24 14 Sep 20

Safe, clean, well organized and medically excellent. Thanks

Reginaldo Raso

15:42 08 Sep 20

My visit at Boston Dermatology & Laser Center was very professional; and I was completely satisfied with the service that I received at the front desk. All precautions were taken for coivid 19 were in place; and everything was completed in timely fashion ! !Thank You.R. Raso

16:16 07 Sep 20

I did a virtual call. Everyone was quite lovely. However, I was prescribed something that was way over priced, as this was potentially expected, I was told I would be prescribed something else if need be. I called back for the next prescription. I was told I would be contacted. I never received a call, email or any contact back. I only remembered to write this review, because I just received the bill which is normally $350 for a virtual check-up. I basically booked an appointment for no reason, and now no longer even want to pay more for another virtual check-up and then prescription as well. I will look for other more affordable and reliable mediums.

Bill Cronin

18:09 01 Sep 20

Easy appointment processOffice staff courteous and efficient.Appointment on time-no wait.Dr.Joop Gravelink very thorough explained every detail of his exam and procedure.Made me feel very comfortable.Total office followed Covid procedures meticulously.

Sean Foley

17:03 01 Sep 20

Very professional knowledgeable and friendly staff all the way around

Ralph DiPisa

14:41 01 Sep 20

I have been a patient of Dr Grevelink and Boston Dermatology and Laser Center for about 10 years. The staff are all professional and courteous; and the office is run efficiently. Even during this pandemic, I was seen at my scheduled appointment time. Keep up the great work and I'll see you next year!

Bill Perry

12:20 01 Sep 20

You are doing a good job with regards to Covid regs. All your staff are very pleasant and helpful. Erica is very thorough as usual. Thanks, Bill

Kristin Moy

16:38 01 Jul 20

Professional and friendly. Love this office and would highly recommend. I have received top virtual visit care during the time of the Pandemic. I cannot thank them enough for their care. It is heartwarming to feel taken care of not only as a patient but as a person. I had some urgent issues a few months ago that thankfully have now subsided. I thank the entire care team. This is great dermatology office!