For your convenience and safety, APDerm is excited to continue our Telederm program enabling us to care for patients remotely. Patients can receive care through secure dermatologist consultations via phone for Massachusetts, New Hampshire, and Rhode Island residents. This “virtual care” is just like an in-office appointment with the dermatologists you trust but is available by phone or video.

Benefits of Teledermatology

  • Dermatology appointments from the comfort and safety of your home
  • Fast appointments – see a Board Certified Dermatologist in less than a week
  • Flexible appointments – for you, your child, or another dependent
  • Personalized treatment plans
  • Prescriptions for the medicines you need
  • Telehealth visits are now* covered by Medicare and most insurances (*due to recent COVID-19 events)

Virtual Telederm Visits are Safe, Simple and Effective -Please follow the steps below to be sure we have the necessary information to ensure a successful visit.

  1. Fill out the form below– we’ll contact you to set up an appointment!
  2. Complete your appointment paperwork electronically                                                                                                                                  You will be receiving an email from the telederm team with a link to complete all necessary forms through HelloSign.  Please complete all paperwork at least 24 hours in advance of your visit.
  3. Email or upload photos of your area of concern – to your physician (encrypted)                                                                                  Your clinician will need photos that show your areas of concern.  Photos can be uploaded and attached to your intake form via HelloSign.  The last question on the form will give you this option.  If you have any difficulty uploading your photos, please call the office where your appointment is scheduled.

Adult & Pediatric Dermatology call  (978) 371-7010 

Associates in Dermatology call  (671) 923-8433  

Boston Dermatology and Laser Center call (617) 722-4100

Dermatology Associates call (781) 762-5858

Dermatology Professionals call (401) 885-7546

Mystic Valley Dermatology call (781) 438-6350                                                                                                                                

Include photos of ALL affected areas:

  • Area(s) of concern from a short distance
  • Area(s) of concern close up
  • General photo of yourself

Tips for ensuring good quality images:

  • Make sure the camera is in focus
  • Use normal setting, no filters
  • Get help from another person
  • Use a solid white, light colored, or black background.

4. Phone or Video Chat Visit?

Depending on your clinician, your visit will either be by phone or by video chat.  Our Telederm team will let you know when your           appointment is scheduled.

If your visit is by phone, you are all set.  There is nothing more to do.

If your visit is by video chat, our team will email you a special web link for your visit along with instructions on how to check in for your visit.  Read through the instructions and check your link to make sure you are familiar with the process before your appointment.

Our Patients are LOVING Teledermatology

“It was very nice to put my fears at ease during the Covid 19 crisis. After sending photos, and discussing the situation with my provider, she was able to order a prescription.”

“The process of getting an appointment was very easy, and sending pictures of my problem was also easy. After the email came a call from my dermatologist and she discussed a treatment plan for me to follow. So easy!

“It was a great way to get a diagnosis quickly so you didn’t have to feel anxious waiting for the diagnosis! Sending in pictures helps the doctor determine the problem before phone call.”

Frequently Asked Questions

What is Teledermatology (Telederm)?
Teledermatology is similar to an office visit to your dermatologist, only instead of traveling to your doctor, you can conference with them from your home. In telederm, telecommunication technologies such as phone and video chat are used for “virtual” appointments to diagnose and treat common skin conditions. You can speak with a Board-Certified Dermatologist, Physician Assistant, or Nurse Practitioner from the comfort and safety of your home, and receive prompt diagnoses and prescriptions.

Does my insurance cover telemedicine?

Commercial payers and Medicare now cover telemedicine.

Will this visit count towards my deductible?


Do I need to pay a copay?

Some insurances have waived the copay.  Please call your health insurer if you have any questions.

How will I get my prescription?

If you require a prescription, your provider will send the order directly to the pharmacy of your choice.

What if I need a biopsy or other procedure?

Your provider will discuss the appropriate timing of any in-office follow-up.

Can I see my dermatologist online?
Telederm allows you to speak with a Board-Certified Dermatologist via phone call or video chat.

What kind of services can I get with Teledermatology? Are Virtual Visits Only Available for Certain Conditions?
We can diagnose and treat many skin, hair and nail conditions via our telederm consultations. The most common appointments are for:

  • Acne/Accutane
  • Rosacea
  • Eczema
  • Psoriasis
  • Rashes
  • Itching
  • Medication/Prescription Refills and Counseling

Can I get prescriptions for medicine from Teledermatology?
Yes! Our Board-Certified Dermatologists can prescribe or refill medications, as needed.

Are My Personal Health Information and Photos Kept Confidential?
Yes! Your personal information and communications during your Teledermatology appointment are secure and 100% HIPAA compliant.

Who can sign-up for immediate online visits?
Right now, virtual visits are available to Massachusetts, New Hampshire and Rhode Island residents.

Is This Service Covered by Insurance?
Telemedicine and Teledermatology is now covered by Medicare and most insurance plans. The changes were made recently due to the COVID-19 crisis. Please call us at (978) 288-0042 to confirm the details of your coverage.

What If I Need an In-Office Procedure or Skin Biopsy?
If your doctor determines that an in-office procedure is needed, our staff will schedule an in-person appointment as soon as possible.